Booking & rescheduling
Finds an opening with the right specialist, books the service — and if the patient's plans change, calmly offers another time.
Clinics & salons
How many patients couldn't get through to you today?
While the receptionist checks in one patient, another is listening to the ringtone — and a third is already dialing the clinic next door. Maia picks up right away: finds an opening, books, reschedules and confirms the visit — evenings, nights and holidays included.
Where Maia helps
Day-before confirmation
Calls tomorrow's patients to check who's coming — freed-up slots can be offered to someone else in time.
Reminders
A reminder call or a message in Telegram, MAX or email — noticeably fewer forgotten appointments.
Answers to questions
Prices, address, opening hours, how to prep for a procedure — Maia answers from the materials you give her.
Picks up at any hour
A patient decides to book at 11 pm? They get booked. In the morning the front desk finds a ready appointment, not a missed call.
Handover to the front desk
A complaint, an unusual request, a question for the doctor — Maia transfers to a person and explains what the call was about.
The problem
The schedule is the main asset of a clinic or a salon, and it leaks in small ways: a call missed here, a reminder forgotten there.
- Late cancellations and no-shows leave the chair empty while rent and salaries keep running
- At peak hours the front desk physically can't answer everyone
- Evenings and weekends there's no one to book with — patients find a place that answers
- Confirmations and reminders rely on someone remembering to do them
How the agent is set up
- Checks open slots in the schedule and books with the right specialist
- Calls patients the day before to confirm tomorrow's visits
- Reminds by phone or message — Telegram, MAX or email
- Answers questions about prices, address and prep from the clinic's materials
- Passes complaints and tricky cases to the front desk along with the gist of the talk
What a booking sounds like
Nine in the evening, the front desk has gone home. A patient calls to move tomorrow's visit — and the freed slot doesn't go to waste:
- Patient: “Hi! I have a cleaning tomorrow at ten, but I just can't make it. Sorry for calling so late…”
- Maia: “Hello! No trouble at all — thank you for letting us know. I can offer Thursday at 12:30 or Friday at 10:00. Which suits you better?”
- Patient: “Friday at ten works great.”
- Maia: “Done: Friday, 10:00, same specialist. I'll send a reminder the day before. Have a lovely evening!”
The outcome
- Fewer empty slots: cancelled openings come back into play ahead of time
- The front desk is busy with patients in the lobby, not the handset
- Patients can book at any moment — even in the middle of the night
- Every conversation is kept: audio, transcript and outcome at hand
FAQ
Frequently asked
Does Maia put bookings straight into our schedule?
Yes. Right during the call she checks open slots in your booking system and locks in the visit. We'll help connect her to the software you already use.
How does the agent know prices and procedure prep?
You upload the clinic's materials — price list, prep notes, policies — and Maia answers strictly from them. Medical questions and anything unusual go to the front desk.
What if several patients call at once?
Maia handles up to 20 conversations at the same time, so patients won't hear a busy tone — even during the morning rush.
Which channels do reminders come through?
A phone call, plus Telegram, MAX and email. If a patient prefers to reply in text, Maia continues the conversation right there.
What happens with a tough complaint?
Maia transfers the call to the front desk and briefly retells what it was about — the patient doesn't have to explain everything again.
How much does it cost?
From 5 ₽ per minute of conversation — you pay for the minutes the agent actually spends talking to patients.
Next
Let the schedule fill itself
Tell us how booking works at your clinic — we'll set Maia up for your services, and you'll hear how she talks before she ever speaks to a patient.
Trial balance after sign-up — call your agent right from the browser. No card required. Book a demo →