Public Offer for Services

Version of June 1, 2026

This document is an official offer (public offer) by Joint-Stock Company «Nastoyashchiy Iskusstvennyy Intellekt» (AO «Настоящий Искусственный Интеллект»), INN 5406842568, OGRN 1245400027982, address: 46 Deputatskaya St., room 1184, Novosibirsk, 630099, Russia (the "Provider"), and sets out all material terms of the services.

1. Definitions

  • Platform / MAIA — the Provider's software for building and operating voice and text AI agents, available at maia-ai.com and in the dashboard at dashboard.maia-ai.com.
  • Customer — a legal entity, sole proprietor or individual that has accepted this offer.
  • Services — access to the Platform and related services within the selected plan.

2. Subject of the offer

The Provider grants the Customer access to the Platform and provides Services for creating, configuring and operating AI agents that make and receive calls and messages, and the Customer undertakes to pay for the Services under the terms of this offer.

The exact set of features, limits and price are defined by the selected plan described on the website or in an individual proposal (invoice).

3. Acceptance

Acceptance of the offer (full and unconditional acceptance of its terms) is any of the following actions by the Customer: registration in the dashboard, payment of an invoice, or actual use of the Platform. Upon acceptance, this offer is deemed an agreement concluded between the Customer and the Provider.

4. Provision of services

  • Access to the Platform is provided electronically via the dashboard and/or programmatic interface (API, MCP).
  • The Customer configures agent scenarios, uploads materials and is responsible for their content and lawfulness.
  • Telephony is connected via SIP to the Customer's carrier or to a carrier recommended by the Provider; communication charges are paid separately.

5. Price and payment

  • The price of the Services is set by the Provider's plans. Unless stated otherwise, the price "from 5 ₽ per minute of conversation" refers to the Platform itself and does not include communication charges (carrier minutes) or third-party services.
  • Payment is made on a prepaid basis unless otherwise agreed by the parties.
  • Services are deemed duly rendered if the Customer raises no reasoned objections within 5 (five) business days.

6. Rights and obligations

The Provider undertakes to keep the Platform operational and to provide the Services within the selected plan. The Provider may engage third parties to perform its obligations and may carry out scheduled maintenance.

The Customer undertakes to use the Platform in compliance with the law, not to infringe third-party rights, to obtain the necessary consents from call recipients, and not to use the Platform to distribute prohibited content.

7. Liability

The parties are liable for non-performance or improper performance of their obligations in accordance with the laws of the Russian Federation. The Provider's aggregate liability is limited to the amount actually paid by the Customer for the Services for the billing period in which the basis for liability arose. The Provider is not responsible for the content of conversations and messages produced by the Customer's agents or for the actions of carriers.

8. Personal data

Personal data is processed in accordance with the Privacy Policy. A Customer uploading third-party personal data to the Platform acts as the controller of such data and warrants that there is a lawful basis for processing it.

9. Term and termination

The agreement is effective from acceptance until the parties have performed their obligations. Either party may withdraw from the agreement on no less than 10 (ten) calendar days' notice. The Provider may suspend access to the Platform if the Customer breaches the terms of the offer.

10. Force majeure

The parties are released from liability for non-performance caused by circumstances of force majeure arising after acceptance of the offer.

11. Changes to the offer

The Provider may amend the terms of the offer. The current version is published on this page with its date. Continued use of the Platform constitutes acceptance of the changes.

12. Provider details

AO «Настоящий Искусственный Интеллект» (JSC)
INN 5406842568 · KPP 540601001 · OGRN 1245400027982
Address: 46 Deputatskaya St., room 1184, Novosibirsk, 630099, Russia
E-mail: hello@maia-ai.com

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