Three ways to fill it
Share a site link, paste text or attach a file — add as many sources as you need.
Knowledge base (RAG)
Maia knows your product inside out — and never makes things up
Hand over your site, pricing, policies and FAQ — in conversation she relies on them alone. A link, plain text or a file, every source updated on its own, and a retrieval mode tuned to your scenario.
All your company knowledge — at hand and under control
Update without rebuilding
Pricing changed? Refresh that one source; the rest stay untouched.
On-demand retrieval
Maia decides when to check the base: needs a fact — finds it and answers, the conversation keeps flowing.
Always-on
Key facts are present in every reply — the option for compact bases and strict scenarios.
No improvising
Answers are built from your materials. If there is no answer, Maia admits it instead of guessing.
Every source on its own
Edit, refresh or remove sources one by one — no rebuilding the whole base.
One base for every channel
The same knowledge works on calls and in text: Telegram, MAX, e-mail and the chat on your site.
Build the base from what you already have
No need to write documentation from scratch — what you use every day will do.
- A site link — Maia walks the pages herself and remembers what is on them
- A block of text — pricing, policies, answers to common questions
- A file — a manual, a service catalogue, an export from your system
- Every source is edited and refreshed independently of the rest
Two retrieval modes
How Maia pulls knowledge during a conversation is up to you.
- Always-on: key facts are present in every reply
- On-demand: a fact is needed — Maia checks the base and answers right away
- The second mode protects speed: the agent carries no dead weight
- Not sure which to pick? We will suggest one for your base size and scenario
If there is no answer, she says so
- Figures, terms and wording come from your documents, not the model's general knowledge
- To a question outside the base, Maia gives an honest “let me check” — not a guess
- Customers hear the same prices and terms they see on your website
- Less machine imagination — more trust in every conversation
What goes into the base most often
A knowledge base pays off wherever customers keep asking the same questions.
- Clinic: services, prices, procedure prep, appointment hours
- Salon or studio: staff, treatment durations, cancellation rules
- Online store: delivery, returns, payment options
- B2B services: plans, timelines, what each package includes
FAQ
Frequently asked
What sources can I load?
A site link (Maia walks the pages herself), plain text and a file. No limit on the number, and every source lives its own life: edit and refresh it independently of the rest.
Always-on or on-demand — which should I pick?
For a compact base and a strict scenario — always-on. For a large one — on-demand: Maia checks the base only when a specific fact is needed, and answers faster. Unsure? We will help you decide.
Pricing changed — what do I do?
Open the relevant source, fix it and refresh just that one. The rest of the base stays as it was.
What if a customer asks something the base does not cover?
Maia does not guess: if the information is not in her materials, she says so — no invented prices or terms.
Does the base work on calls only?
No. Maia uses the same knowledge in text channels too: Telegram, MAX, e-mail and the chat on your site — equally precise everywhere.
Next
Teach Maia your product
Send us a link to your site or your price list — we will build the first base and let you hear Maia answer your customers' questions.
Trial balance after sign-up — call your agent right from the browser. No card required. Book a demo →