No waiting on the line
Callers never sit through ringing and “your call is very important to us” — Maia is already there.
Inbound 24/7
Who picks up the phone at 3 a.m.?
Maia handles inbound calls, including nights and busy periods. Capacity depends on your plan, carrier and configuration. She replies from your knowledge base, routes the call to a rep by your rules and arranges a callback when everyone is busy.
Keep inbound calls under control
Nights, holidays, rush hours
Maia keeps no schedule. A call at midnight on January 1st gets handled as calmly as a Tuesday one at noon.
Up to 20 calls at once
Ad campaign spiking the phones? Maia holds up to twenty conversations in parallel — your customers never hear a busy signal.
Answers from your materials
Prices, terms, timelines — all straight from your knowledge base. When the answer isn't there, she says so honestly and offers to bring in a rep.
Handover to a human
When a question is beyond her scope, Maia connects a rep and gives them a quick recap — the caller never has to start over.
Won't drop it when everyone's busy
Right person in a meeting or office closed? Maia agrees on a convenient time and puts the callback on the schedule.
Your numbers stay yours
Maia plugs into the numbers your company already uses — customers dial the digits they know, nothing changes for them.
A missed call ends up with a competitor
Someone who couldn't get through rarely calls back — they dial the next number in the search results. Maia is built so it never comes to that.
- Picks up right away — the caller has no time for second thoughts
- Nights, weekends and rush hours run like an ordinary business day
- Holds up to 20 conversations in parallel — no queue builds up even on promo day
- Never interrupts: waits for the thought to finish, and the pause length is tunable to your callers' pace
- A tough question is a reason to bring in a human, not to hang up
- Every conversation leaves a recording, a transcript and an outcome — see Analytics
Anatomy of a typical inbound call
- Maia greets the caller and finds out what they need
- Answers questions about prices, terms and conditions from the knowledge base
- Tells a hot lead from a routine query and follows your scenario
- Hands the call to the right specialist along with the gist of the conversation
- If nobody is available, she pins down when to call back
- Packs the call details into a lead and pushes it to your CRM herself
When the customer would rather type
Inbound isn't just the phone. The same Maia — same knowledge base, same rules — answers in writing too.
- Telegram and MAX — she replies in the messengers your customers already live in
- Website chat — the widget fields visitors' questions without a manager
- E-mail — she reads incoming mail and answers to the point
- Calls and messages merge into one history: you see who called and who wrote
FAQ
Frequently asked
Do I have to change my phone number?
No. Maia connects to your existing numbers over SIP — customers keep calling where they always have.
Who decides when a call goes to a human?
You do. You set the transfer rules yourself: by topic, by a phrase the caller says, by time of day. When a condition fires, Maia switches the call to a rep and recaps for them what it was about.
What happens to a call at 2 a.m.?
Maia answers as usual: gives an answer from the knowledge base, takes the request, and if a live person is needed — offers a time for a manager to call back.
Will Maia talk over the caller?
No: she waits for the person to finish the thought and only then replies. The pause and the barge-in behavior can be tuned to how your customers speak.
How many calls can the line take at once?
Up to 20 parallel conversations. Even during a surge, nobody gets a busy signal.
How much does it cost?
From 5 RUB per minute of conversation. You pay for actual minutes: a line that stays silent overnight costs nothing.
Next
Put Maia on your inbound line
Connect a live number and call it yourself — hear how Maia talks to your customers before they do.
Trial balance after sign-up — call your agent right from the browser. No card required. Book a demo →