Phone
Inbound and outbound calls over your telephony (SIP) — the voice belongs to the same agent that writes in your chats.
Omnichannel
Five channels — one memory
A customer calls, follows up in Telegram, finishes by email — and Maia remembers every word, replying as the same person throughout. Need a human? A teammate joins the conversation straight from the shared feed.
The channels — and what ties them together
Website chat
A chat window right on your page: paste one line into your site and visitors can message Maia — nothing to install.
Telegram & MAX
In messengers Maia is the same as on the phone: same tone, same knowledge of your business.
Emails land in the shared dialog feed and Maia answers them herself — remembering everything from the calls.
Shared memory
Whatever the customer said on the phone, Maia remembers in chat — and vice versa. No more “let's start from the beginning”.
Human takeover
A teammate can join any dialog whenever they like — Maia goes quiet and steps aside at once.
The conversation moves with the customer
Start on the phone, continue in a messenger, wrap up by email — to the customer it's one conversation with one Maia.
- Phone, website chat, Telegram, MAX and email are handled by one agent with shared knowledge
- Facts and agreements travel between channels together with the customer
- Every call and message lives in a single Dialogs feed — no hopping between tabs
- The website widget is text-based; live voice on web and in-app is a separate MAIA feature
A human joins when it matters
Maia doesn't cling to the conversation: see that a customer needs a person — take the dialog over.
- An operator opens any dialog from the shared feed and replies in their own name
- The moment a human answers, Maia goes quiet on her own — no commands, no settings
- The whole history is already on screen, so nobody asks the customer to repeat themselves
- Done? Hand the conversation back to Maia with one tap
Phone and texts — the same customer
To pull calls and messages into one history, Maia simply asks the customer to confirm their number — conversationally, no forms.
- During the call Maia texts a short code to the customer's number
- The customer types that code in chat, Telegram or email — and the two histories become one
- After that everything is shared: what was said by voice shows up next to the texts, and back
- Nothing merges without the code — only with the customer's clear consent
One agent instead of five bots
No separate bot for the website, another for Telegram and a script for the phone line — you set Maia up once.
- Script, knowledge and personality are defined in one place and apply in every channel
- Fix an answer or a price in the knowledge base — it updates everywhere at once
- A new channel plugs into an already-trained agent instead of starting from scratch
- Your team works in one screen, not five different dashboards
FAQ
Frequently asked
Which channels are supported?
Phone, a text chat on your website, Telegram, MAX and email. WhatsApp is not supported yet.
Can visitors talk to Maia by voice right on the site?
The website widget is text-based. Live voice in the browser and in mobile apps is a separate MAIA feature — see the page about voice on web and in-app.
How do calls and texts merge into one customer?
During a call Maia texts a short code; the customer enters it in chat or email, and both histories join into one record. No code — no merge.
Can a live teammate step in?
Yes, at any moment: they open the dialog in the shared feed and reply themselves, while Maia instantly pauses.
Do I have to configure the agent for each channel separately?
No. One script and one knowledge base work everywhere, from phone to email. Set it up once and add channels as you go.
Next
Bring every channel into one feed
We'll connect phone, website chat and messengers — and you'll watch Maia walk a single customer across all of them.
Trial balance after sign-up — call your agent right from the browser. No card required. Book a demo →